PBM Complaints

PBM Complaint Resources:


CLICK HERE AID Pharmacy Benefit Manager Regulation Website / File a Complaint


Start a conversation about your issue by emailing [email protected] 

Other Key Contacts:

Crystal Phelps
[email protected]

Rhonda Rooney
[email protected]


If you do not receive a timely response you can contact:

Commissioner Alan McClain - [email protected] and/or

General Counsel Booth Rand - [email protected]


APA PBM Complaint Form - Fill out this form if you prefer to mail in a hard copy of your PBM or NADAC complaint and documents. The Arkansas Pharmacists Association is providing pharmacists with a PBM Complaint Form to submit issues you may be experiencing with PBMs. To complete the form, click the link and fill in the information requested directly into the PDF. Once completed, you can either print the form and mail it into the address provided, or you can save the PDF as a digital document and email it to either Crystal Phelps or Rhonda Rooney. Please do not send the form to the Arkansas Pharmacists Association, as this could violate HIPAA privacy laws.

AID Pharmacy Benefit Manager Regulation Mailing Address: 

Arkansas Insurance Department 
Consumer Services Division 
1200 West Third Street 
Little Rock, AR 72201-1904