Community Pharmacy Enhanced Services Network

A CPESN is a quality improvement initiative focused on integrating community pharmacy enhanced services to optimize coordination of health care services to patients and populations in our state and communities.


Arkansas CPESN Participation Agreement (fax to 919-745-2352 or [email protected] by March 10, 2017)

- CPESN Information Sign-up Form

- Webinar 1 - Introduction to CPESN
Part 1 - Arkansas Community Pharmacy Enhanced Services Network Presentation

- Webinar 2 - CPESN Quality Assurance and Improvement
Part 2 - Arkansas Community Pharmacy Enhanced Services Network Presentation

CPESN Concept Overview:


The Arkansas Pharmacy Association (APA) is committed to facilitating a discussion with Arkansas pharmacists and pharmacies that are interested in the development of a community pharmacy enhanced services network.

In 2014, Community Care of North Carolina (CCNC) launched the North Carolina Community Pharmacy Enhanced Services Network (CPESN), an open network of more than 260 community pharmacies committed to broadening the availability of enhanced pharmacy services to the state’s highest-needs populations. The goal of the CPESN is to improve quality of care and patient outcomes related to medication use, enhance patients’ overall health trajectory and reduce the total cost of care. Community pharmacists are ideal partners for this effort, as the portion of the population most in need of medication management services visits a local pharmacy more than 35 times annually. Key to the CPESN approach is active integration of pharmacist activity with the larger care team, including the primary care physicians, specialty providers, care coordinators, and others.

CPESN’s Enhanced Pharmacy Services

Enhanced pharmacy services transcend conventional requirements of an outpatient pharmacy program contract and are focused on improving clinical and global patient outcomes. CPESN pharmacies generally offer a comprehensive review of a patient’s medication regimen along with care plan development/reinforcement and longitudinal follow up. Additionally, services such as synchronization of a patient’s chronic medication fill dates, adherence monitoring and coaching, compliance packaging, and home delivery are offered by many CPESN pharmacies.

Branching Out Beyond the Borders

In September 2015, CCNC launched the Multi-State High-Performing Community Pharmacy Collaborative (MSPC) to facilitate the expansion of additional high-performing networks nationally. The MSPC was developed to connect pharmacists and other pharmacy stakeholders that have an interest in the delivery of financially viable, patient-centered care that exceed traditional pharmacy dispensing services. Through this voluntary collaborative, pharmacies, organizations and other entities have the opportunity to share knowledge, highlight emerging and sustainable practice models, and share resources and technology to catalyze understanding, development and enhancement of value-based activities without substantial investment in financial or human capital.

CCNC is actively working with 35 states that have a strong interest in developing their own CPESN; of those states, three have CPESNs that have been launched. Webinars detailing the opportunities for emerging CPESNs, overview of the North Carolina CPESN model, and steps of a CPESN launch were arranged through state pharmacy associations and other entities to inform the broader pharmacy participants.